We strive to provide same day shipping if your order is placed before 3:00PM EST Monday to Friday on all in-stock items. Your item will ship via USPS. If you have a preference on shipping methods, please let us know immediately after placing your order. There may be an additional charge for specialized shipping.
We offer free USPS Ground shipping on all orders to the United States. Please note that the transit times are calculated in business days meaning Monday through Friday. Shipping to Alaska, Hawaii, and Puerto Rico are also eligible for free shipping.
We offer USPS Priority shipping (2-4 business days) for $4.95. If your order is over $175, the option to select free USPS Priority shipping will appear automatically.
We offer USPS Express shipping (1-2 business days) for $24.95.
We reserve the right to add signature confirmation to any shipment, specifically those over $400.
We allow international shipping on a case by case basis for an additional charge. We cannot be held responsible for any custom's fees involved with international orders, nor can we provide accurate delivery estimates for international orders. We CANNOT ship Dermalogica products internationally.
Order Notification & Tracking:
After your order has been shipped, you will get a shipping confirmation email with the carrier information and tracking information from. Please note that it may take several business days before the tracking status is updated on the USPS website. You can always check your order status by logging in and clicking Order Status under the My Account section.
Loss Claims: All loss claims must be made within 3 days of delivery. If you did not receive your item, and the tracking number status shows the item was successfully delivered, a refund/credit will not be given. In this circumstance you can file a claim with your local post office. We do not insure any packages unless requested, which will be subject to an additional fee.
Damage Claims:If your item arrives damaged, you can submit a claim by calling us at 877-800-3754 or using the form on the contact us page. Please be sure to include the following in your submission:
- Your order number (put this in the comments box)
- Date of purchase
- Your name, email address, and telephone as it appears on the order
- Which product(s) you would like to return/exchange
- Picture(s) of the damaged item(s)